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Head-to-head
First, credit where due: Retell’s voiceagent product is genuinely strong — if you need production phone agents, they belong on your shortlist, and that’s not the product we compare here. This page is about their chat offering — the surface that competes with a hosted website assistant — where the pricing model puts a decision on you that we believe a platform should make for you, with measurements.
Competitor figures verified against vendor pricing pages, help docs, and on-record staff statements on 2026-07-23 (3-vote adversarial check; claims that failed were excluded). Our figure is a measured serving cost from live traffic, not an estimate — the same receipt our clients see. Vendor prices drift with model releases; if a number looks stale, tell usand we’ll re-verify.
Retell chat is a per-message rate card across a full model menu (GPT 4.1→5.5, Claude, Gemini — or bring your own key). The menu spans roughly 27× in price, and the customer picks — with no published quality measurements to pick by. You shouldn’t need a pricing spreadsheet to deploy a chatbot.
Our routing is that decision: every answer goes to the least-expensive model that still passes the task, chosen from a public benchmark that re-runs nightly. When a cheaper model gets good enough, your cost drops without you touching anything.
| Menu item | Rate | Note |
|---|---|---|
| Cheapest menu item (GPT-5 nano) | $0.001 / AI msg | Quality unmeasured — the customer picked it blind |
| "Recommended" (GPT-4.1) | $0.015 / AI msg | Their default suggestion |
| Claude Sonnet | $0.030 / AI msg | Top of the common menu |
| Full menu spread | $0.001–0.052 / AI msg | ~27× between cheapest and priciest — your call, your spreadsheet |
BYO LLM is supported at $0 LLM charge — a real option if you want to run your own key and reason about the menu yourself. The burden is the point: with Retell, model economics are your homework. Free tier is a $10 one-time credit.
| Serving path | Per 1k | vs ours | Basis |
|---|---|---|---|
| EyesInAI (measured, blended, live turns) | $0.56 | — | Live serving receipt — real traffic, heavy turns included |
| Retell chat · cheapest (GPT-5 nano) | $1.00 | ≈2× | Their rate card; quality unmeasured |
| Retell chat · "recommended" (GPT-4.1) | $15.00 | ≈27× | Their rate card |
| Retell chat · Claude Sonnet | $30.00 | ≈54× | Their rate card |
Honesty rules: their figures are prices, ours is a measured serving cost — but the shape is decisive. Their cheapest menu item still runs about twice our blended cost, and it was picked blind. Our flat price with a visible, customer-controlled cap is what an SMB actually compares — and it holds its margin because the underlying cost is measured, not guessed.
We’re the only chatbot platform that shows a receipt: on our live traffic, the routed answer measured 8–17× cheaper than a premium model answering the identical question — both costs really incurred, per bot, any day. The measurement loop behind that is public: the router comparison and the nightly leaderboard.
Every answer served by the measured-best model for that task — at a flat price with a hard cap.
No preview taxes, no quota roulette, no model menu to decode. Bilingual EN/ES from day one.
Also compared: EyesInAI vs Jotform AI Agents →